Shipping Policy

Merchandise shown on our website is generally in stock. Once we receive your order, our goal is to ship it by the next business day. If we anticipate a delay beyond that window, we will contact you directly.

Kayak & Canoe Shipping

In Virginia, we offer white-glove delivery directly to your door for $129. This service excludes the Eastern Shore and locations west of I-77.

We also ship canoes and kayaks east of the Mississippi River and to Texas for $379. If carrier costs are significantly higher than expected, we will contact you before processing your order.

Boats shipped outside Virginia are sent by LTL freight carrier. Our trained staff carefully wrap each kayak in thick cardboard and plastic sheeting, and apply labels — including "Fragile," "Top Load Only," "Inspect Before Signing," and "No Forklift" — to help protect the shipment in transit.

Once your order ships, you will receive an email confirmation with your UPS or USPS tracking number.

Freight Damage — Canoes and Kayaks

All canoe and kayak sales are FOB Farmville, VA. The customer assumes responsibility for the shipment once it leaves our loading dock. Signing the delivery receipt releases the freight carrier from liability for damage.

Do not sign the delivery receipt until you have inspected your kayak or canoe. If the driver cannot wait while you inspect the shipment, refuse the delivery.

If the damage is cosmetic or repairable (such as dents or scratches), Appomattox River Company will provide a repair kit. If you choose to replace a kayak with minor cosmetic damage, a 20% restocking fee will apply. Major damage is defined as damage that compromises the hull and would void the warranty.

If you discover damage after delivery, photograph it and contact us right away.

Pick Up a Canoe or Kayak

When placing an online order, you may choose to pick up your canoe or kayak at our Farmville location during normal business hours.

Accessories & General Shipping

Accessories are shipped via UPS or USPS. Orders placed Monday–Thursday before 2:00 PM EST are typically processed and shipped within 1–2 business days. Orders placed Friday through Sunday will be processed but will not ship until the following Tuesday. Holidays and high-volume sales periods may cause delays.

We will contact you if an item is out of stock or if additional identification is required before we can ship your order. We are unable to deliver to P.O. boxes.

During checkout, you may choose from available UPS or USPS shipping options at standard rates. Delivery times do not include Saturdays, Sundays, or holidays. Once your order ships, you will receive an email confirmation with your tracking number.

If you refuse a shipment, you are responsible for the original and return shipping costs, which will be deducted from your merchandise refund.

Cancellations

To cancel an order, please email us or call (434) 392-6645 as soon as possible to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our 30-day return policy and may be subject to return shipping fees.

Tax

Virginia and North Carolina residents will be charged the appropriate sales tax rate.

Charges will appear as Paddleva.com.