** Mask Policy - You Must Wear a Mask to Shop In Store
800.442.4837
SERVING PADDLERS SINCE 1977
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    August - Sept Operational Update

    August - Sept Operational Update

    New Farmville Store Operations for August 08/15 - 09/31
    Tues -Thurs = Curbside Pick Up by Appt for Orders placed Online or over the Phone. Virginia Deliveries. US Shipping.
    Friday - Saturday = Restrictive In Store Shopping. Must wear Mask.
    Sunday - Monday = Closed 
    The Hampton Store Hours:
    Sun - Wed = Closed
    Thurs - Sat = 9-5
    One thing to keep in mind:
    We are a small, family business and take the input of our staff to heart when navigating these interesting times. We are doing our best through this disruptive moment in history. Our procedures have allowed us to stay open for these last 5 months while many retailers and manufacturers were forced to close. We are a small business. So the precautions we take are to protect ourselves, to protect you and to stay open for business.
    Right now, we are selling out of kayaks and canoes faster than we can get them in stock. Our supply chains have been drastically disrupted. Because of the high demand and the inability to resupply readily, we cannot do demos at this time. We just don’t have the available models to offer demos.
    We’ve had about 5% of our customer base ask for the ability to shop in-store to physically see the differences in product. We understand your desire. We have opened up our accessories showroom, and the front warehouse showroom to in store shopping on Friday and Saturday. Our Hampton Store will open for walk in customers as well, (Thurs - Sat, 9-5)  though they will restrict the amount of customers in the shop at one time. Customers must wear a mask to enter these areas
    The mask as a shield:
    [Asked why it was dishonorable to return without a shield and not without a helmet, the Spartan king, Demaratos (510 - 491) is said to have replied: “Because the latter they put on for their own protection, but the shield for the common good of all.” (Plutarch, Mor.220)“]
    I assure you that we can also talk you through the limited options we have left on our 800-442-4837 phone lines while walking you through the choices on our website. We are down to our lowest inventory levels in decades, and selling out of stuff by the hour. We encourage customers shopping online to buy a product if you see it available online, as that is the most accurate inventory for our Farmville Store. We do still oversell stuff on occasion but have been making every effort to avoid that issue. 
    A final message from our GM, Vince:
    "Please be patient with us and understand that the decisions we've made and continue to make are driven by our love of supplying paddlesports gear and our love for our staff.
    We have been very fortunate and thank you all."
    Much love to you all

    July Operational Update - 07/13 - 07/31

    July Operational Update - 07/13 - 07/31

    New Farmville Store Operations for July 07/14 - 07/31
    Tues -Thurs = Curbside Pick Up by Appt for Orders placed Online or over the Phone. Virginia Deliveries. US Shipping.
    Friday - Saturday = Restrictive In Store Shopping. Must wear Mask.
    Sunday - Monday = Closed 
    One thing to keep in mind:
    We are a small, family business and take the input of our staff to heart when navigating these interesting times. We are doing our best through this disruptive moment in history. Our procedures have allowed us to stay open for these last 4 months while many retailers and manufacturers were forced to close. We have had several close calls, yet have avoided any COVID positive cases in our ranks. Were COVID to sweep into our operation it would shut us down. We are a small business. So the precautions we take are to protect ourselves, to protect you and to stay open for business.
    Right now, we are selling out of kayaks and canoes faster than we can get them in stock. Our supply chains have been drastically disrupted with most of our major kayak manufacturers operating on a 1-2 month wait time to fulfill orders. Because of the high demand and the inability to resupply readily, we cannot do demoes at this time. We just don’t have the available models to offer demos.
    We’ve had about 5% of our customer base ask for the ability to shop in-store to physically see the differences in product. We understand your desire. We have opened up our accessories showroom, and the front warehouse showroom to in store shopping on Friday and Saturday. Our Hampton Store will open for walk in customers as well, though they will restrict the amount of customers in the shop at one time. Customers must wear a mask to enter these areas
    The mask as a shield:
    [Asked why it was dishonorable to return without a shield and not without a helmet, the Spartan king, Demaratos (510 - 491) is said to have replied: “Because the latter they put on for their own protection, but the shield for the common good of all.” (Plutarch, Mor.220)“]
    I assure you that we can also talk you through the limited options we have left on our 800-442-4837 phone lines while walking you through the choices on our website. We are down to our lowest inventory levels in decades, and selling out of stuff by the hour. We encourage customers shopping online to buy a product if you see it available online, as that is the most accurate inventory for our Farmville Store. We do still oversell stuff on occasion but have been making every effort to avoid that issue. 
    A final message from our GM, Vince:
    "It’s crazy that it’s only been 4 months since we closed our doors to in store shopping. We’ve been very fortunate in our ability to stay open ( curbside / delivery / shipping ) selling products folks can use to social distance and get outside. The interesting part is that we’ve become so much more efficient in our business with the SOPs we’ve had to introduce during COVID. It’s now the opening of our doors for in store shopping, though restrictive, that now brings apprehension. A feeling so far removed from the apprehension we ha4 months ago when we “closed” them. Please be patient with us and understand that the decisions we've made and continue to make are driven by our love of supplying paddlesports gear and our love for our staff.
    We have been very fortunate and thank you all."
    Much love to you all 👊🇺🇸

    Demo Day Canceled and Store Operation Updates for May

    Demo Day Canceled and Store Operation Updates for May

    ***** Update : June is here and we have decided to stick with the below Guidelines for the month of June. We will continue operating under the By Appt, Curbside Pick Up , for orders placed over the phone or online. Thank you for continuing to be patient with us as we navigate the Phases of Virginia's opening. We are still in Phase I and have not seen detailed business instructions for Phase II and so we will remain in our current operational procedures. 

    Thank you,

    ARC Family 

     

     

    Yes, we finally came to grips with the reality that Demo Day had to be canceled. We know. It's been a hard decision. Demo Day is one of our busiest and absolutely a day of full fun for everyone involved. But given the Phased re-opening plan put forth by the Governor it would be irresponsible of us to pack 1000 people on an island in close contact with each other. Phase II of re-opening calls for gatherings not to exceed 50 people and in our estimation that will likely fall in those first weeks of June. We look forward to the days of risk free hugs and camaraderie in the future.

    In the meantime, be on the look out for micro demos as we've been in talks with some of our Reps about having smaller, brand specific demos in the future. We've also started brainstorming inventive digital ways to provide demo like information via video, etc. Lastly, starting in June we will begin doing our Demo by Appt operation again. The cost is $45 a kayak to demo with the cost going towards the cost of a purchase within 30 days of Demo.

    Store Operating Procedures for May:

    At this time and for the rest of May we will continue operating on our Curbside Pick Up by Appt guidelines for all orders placed Online or over the phone. 

    To Recap:

    We are still shipping across the lower 48 states by freight. Our Ashland store is now Closed for the time being. We have increased our personal delivery radius in Virginia for our custom kayak delivery service to account for that closure. One of our drivers will deliver your kayak, calling in the days after your order has been placed to schedule. The driver will unload the kayak. You are encouraged to be there but it is not necessary. The driver will maintain safe 6 ft distance, set your kayak up and explain the features.

    You can also shop online for 'In Store PickUp in Farmville' and we can schedule your pickup so that you do not have to get out of the car. There is an In Store Pick Up option in the Shipping section of our Checkout Cart. Please wait for us to call and set up an Appt for you to Pick Up (or be proactive and call us)  before just showing up. That way we can have your order ready and be efficient.

    When arriving for you curbside pick up: Call from your car into the office 800-442-4837 and tell us your name and order. If you desire to get out of your car PLEASE wear a mask. We will be wearing masks to protect you, please do us the same courtesy.

    Our staff will load the kayak. If you have your own straps to tie it down that can be communicated before pickup and when our staff distances themselves you can get out and tie on your kayak. We must maintain 6 ft distance during this loading. 

    You can still call us #800-442-4837, 9-5, Tues-Sat, to discuss kayaks, canoes, SUPs, paddles, PFDs, etc. We can walk you through much of our inventory and process sales that way as well. Phone orders can be shipped or scheduled for Pick Up In Store by Appt.

    Our Hampton store is open for kayak pickups as well. You can shop online and chose In Store PickUp for Hampton. Those kayaks will be there on Friday of every week as we run a truck from Farmville to Hampton once a week. You can also call the Hampton store to find out what they have in stock. You can purchase over the phone and schedule a pick up time. When arriving for you curbside pick up: Call from your car into the office 757-890-0500 and tell us your name and order. If you desire to get out of your car PLEASE wear a mask. We will be wearing masks to protect you, please do us the same courtesy. Our staff will load the kayak. If you have your own straps to tie it down that can be communicated before pickup and when our staff distances themselves you can get out and tie on your kayak. We must maintain 6 ft distance during this loading. 

    The important news here:
    We are no longer open for In Store Shopping at least through May. This will most likely change in June. We look forward to the days when we can get back to our normal routine of walking scores of folks through our warehouses, talking about the rivers and lakes that we love. But for now we will have to settle for phone calls, emails, and social messaging and the curbside pick up routine mentioned above.. We love all y'all. Thank you for understanding. 

    If you need a mask, we sell them here : https://paddleva.com/collections/new-products/products/blackstrap-civil-mask 

    Get to Know the Appomattox River Company / PaddleVa Staff

    Get to Know the Appomattox River Company / PaddleVa Staff
     Our staff is approachable, making our customer's experiences with us easy, real, customized, accommodating, and affordable. Appomattox River Company staff cater to all boaters: young and old, novices and experts, men and women, families and individuals, classic and eccentric! All are welcome and encouraged to shop with us

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