Tuesday-Thursday: Curbside pickup by appointment. For orders placed online or over the phone, we will be offering curbside pickup at our Farmville store from 10:00-4:30 each business day. Our staff are more than happy to talk you through your purchase on the phone if you have questions or need any guidance. Online you can choose 'In Store Pick Up' in the Checkout Cart. In the notes section write in your preferred Appt day and time. We will call if there is a conflict.
Friday-Saturday: Limited in-store shopping by appointment. While we will still offer curbside pickup on these days, we will also be welcoming customers into the store by appointment and with properly worn face masks. We will only schedule 2 shopping Appts per hour and we will assign you a floor staff during your shopping visit. That means very focused attention.
Shipping and delivery: We offer boat delivery within the state of Virginia on our own trucks and that is available to choose in the Checkout Cart online. In most cases, we deliver within 1-2 weeks of your order. For out of state orders, we are still shipping on our regular schedule. Fees vary by type of order and destination. Out of state orders typically ship within two weeks from your order date. All orders of regular-sized gear items will ship with either USPS or UPS ground, and are currently experiencing no significant delays.
Current state of our inventory: Inventory levels have dipped again. We are selling out of kayaks and canoes by the hour. If you see something as available on our website it is a good idea to buy it instead of waiting to visit us on Friday or a Saturday as it most likely will sell out. Supply issues will remain with us for the rest of 2021. Many manufacturers are not allowing any orders outside of what was pre-season ordered last fall. That means it will be many, many months before some retailers get more inventory. We have big orders in the hopper and should continue to see re-stock orders come in. It also means we cannot do special orders. Regarding notification of inventory updates, please see below.
We have started a new email newsletter, and that will be our primary method of notifying folks of new shipment arrivals going forward. As soon as new inventory is received, it is made available for purchase on our website, and if our website shows an item as in stock, it is here and ready for shipment. We are working as hard as possible to make sure inventory is accurate and we aren’t overselling, but in the rare instance that that does happen, we notify customers immediately and provide a full refund. You can order with the confidence that we are not pre-selling boats that won’t show up for months.
With all of that said, we hope to continue supplying all your paddlesports needs through the rest of this whole ordeal, and with the help of you, our community, we’re sure we’ll find a way through. Wash your hands, wear a mask, stay healthy, and we can’t wait to return to normal operations with all you folks on the other side of this wild time.
We love y'all !